Top Three Best Online Feedback Tools in 2023

A proper online feedback tool can help you gather first-hand feedback from prospects and customers about how they feel about your products, services, or encounters with your team.

With so many online feedback tools on the market, choosing the right one can be quite tricky. Here are the top three best online feedback tools that can help you gather valuable insights and improve your customer experience in 2023. All of these have a free plan:

‍1. SurveySense by Marcom Robot 

SurveySense is a powerful yet easy-to-use online feedback tool best suited for entrepreneurs, startups, and small businesses.

‍Who is SurveySense for?

SurveySense is best suited for entrepreneurs, startups, and small businesses.

‍What makes SurveySense the best-in-class online feedback tool?

SurveySense comes packaged with all the essential features for this product category. A combination of a user-friendly interface, intuitive survey builder, ability to create not only one-question surveys (CSAT surveys, CES surveys, NPS surveys) but also more standard multi-question surveys, ability to send surveys straight from the tool, real-time alerts and dashboards makes this the best-in-class online survey tool.

‍Does SurveySense have a free plan?

Yes. SurveySense offers a free plan with insignificant feature limitations that provides twenty free monthly survey responses.

‍What’s the starting price for SurveySense?

The SurveySense pricing starts at $16/month with annual billing and $19/month with monthly billing.

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2. SurveyMonkey by Momentive

SurveyMonkey is a global leader in enterprise survey software. It provides enterprise-sized organizations the flexibility they need to create online feedback surveys and trigger adjacent workflows based on the type of feedback they receive.

‍Who is SurveyMonkey for?

SurveyMonkey is best suited for medium-sized organizations and large enterprises (Fortune 500).

‍What makes SurveyMonkey the best-in-class online feedback tool?

SurveyMonkey was a pioneer in the online feedback tools market. It has the broadest coverage of the features and addresses the security requirements (i.e., SSO) of enterprise-sized organizations that are often part of heavily regulated industries.

‍Does SurveyMonkey have a free plan?

Yes. SurveyMonkey offers a free plan with significant feature limitations that provides ten responses per survey.

‍What’s the starting price for SurveyMonkey?

The pricing for SurveyMonkey starts at $39/month with annual billing.

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3. Delighted by Qualtrics

Delighted is a niche enterprise-focused player in the online feedback tools market and certainly one of its best representatives. Delighted is part of a larger CX platform called Qualtrics, which provides a set of tools and mechanisms to better understand and monitor customer experience at all stages of the customer lifecycle, monitor feedback, and act upon it.

‍Who is Delighted for?

Similar to SurveyMonkey, Delighted is best suited for medium-sized organizations and large enterprises.

‍What makes Delighted the best-in-class online feedback tool?

Delighted supports the largest variety of online feedback survey types, including CSAT, NPS, CES, Thumbs Up/Down, and eNPS.

‍Does Delighted have a free plan?

Yes. Delighted offers a free plan with significant feature limitations that provides one survey type.

‍What’s the starting price for Delighted?

The pricing for SurveyMonkey starts at $224/month with annual billing.